- Uninstall splashtop personal full#
- Uninstall splashtop personal software#
- Uninstall splashtop personal code#
Syncro offers Webroot, Bitdefender, and Emsisoft integrations at various price points. Do not let them spin excuses around you about why they refuse to post notes, changelogs or feature requests. I get it, they want to be agile (no offices, all remote workers across the globe) and want to ship features fast however this Splahtop issue should open the eyes to many of their subscribers - demand to know what they’re doing BEFORE they do it. On-going performance issues that took weeks to get “slightly better” and a host of other quirks people complain about almost daily. I truly believe Syncro grew way too fast for what they were ready to handle. Let’s face it, we’re with Syncro for many reasons however the price I’m sure is a huge factor in people’s decisions to subscribe to Syncro. Are there better ones out there? Yep, of course, but you’ll pay dearly. This whole situation is really too bad, quite sad actually. I would love to start a poll and ask how many users have gone to Syncro support with actual issues (not wants) and were told either “Dev is looking into the issue” or “That’s by design but I see room for improvement, we’ll submit a feature request” I’ve just learned to understand it will probably never get fixed. If your issue surpasses anything that a Tier 1 You got a resolution within 40 days? Consider yourself lucky. Get Ian on Open Office hours and give us a post mortem from the top and do not minimize the issue, you will only make things worse. Syncro, if you’re reading this, be better. Let that sink in when reading their official response. By paying our monthly fees, we are saying we are “OK” with this methodology. We have given Syncro system-elevated permissions to make changes on our systems with NO prior mention or notifications of any changes they plan on making. To all Syncro users, make no mistake, a RMM platform is an extremely powerful tool. What’s next? Will Office be uninstalled when you’re trying to fix the calendar sync issue? (Sarcasm)
Uninstall splashtop personal software#
We get it, you’re sorry, a mistake was made and you’re working towards not having it happen again, but how will you help us with the time we now have to invest to fix an issue you caused? At the end of the day, your tool broke software that had no integration to your system on some of our endpoints. The sad part is, Ian’s response was lacking. I can guarantee Syncro is a larger company than us, why do they just not care in telling us anything? Once we’ve tested the change, we are sending out a notification of said change, posting the upcoming change as an alert for those who don’t subscribe to notifications on our customer facing portal, and the finally we release a changelog of all changes successfully implemented. If we’re pushing something out to more than 25 users, the change/script is validated by two senior techs and then finally rolled out to our test lab for further validation. Maybe we’re not the norm but we take deployments en-masse with absolute care and undivided attention. How does this happen in a Prod environment? It doesn’t even make sense. Syncro hired devs that either don’t know what they’re doing (generic statement) or their internal QA procedures are an absolute joke - there really isn’t an in between here. This massive fail is of no doing of our own. Well, what happens when Syncro costs us money? In almost every “Open Hours” meeting they preach that “Syncro wants to help you make more money!” SyncroMSP is getting too big to let things “slide” - we need to hold them 100% accountable. I also would like to know exactly what happened. I truly hope Syncro does the right thing and gets in front of this with credits to those who are affected.
Uninstall splashtop personal full#
We’re going to do a full investigation to determine how this issue occurred and will make necessary changes to ensure it doesn’t happen again. You trust us to be the backbone of your MSP business, and today we let you down.
Uninstall splashtop personal code#
This script simply takes your deployment code as a script variable, and you can bulk deploy this to all of your affected assets. However, we have added a script into the Community Library called “ Redeploy Splashtop - (4/29/21)”.
In this case, we cannot automatically redeploy Splashtop for you.
You Did Not Have BYO Splashtop Enabled Within Syncro In this instance, your Splashtop deployments will reinstall themselves on their own within the next three hours.
You Have BYO Splashtop Enabled Within Syncro If you were affected by this rollout, there are two ways to remediate this: However, we understand that this small percentage of users may have assets out there where Splashtop remains uninstalled. We have found the root cause and fixed it. This issue affects a small percentage of users. Hey everyone - We rolled out certain aspects of Splashtop today behind-the-scenes, and caught an issue that caused existing Splashtop instances to be unintentionally uninstalled.
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